If you bought your product directly from MOYEAH.CC and request an RMA (Return Merchandise Authorization) you can ask for a replacement or refund in case of defective hardware within 5 days of receipt, send an e-mail to support@ moyeah.cc with your name, e-mail address used for the purchase number, preorder number and proof of reception (logistic service provider receipt). If approved by our service, you can return it to our service center in Shenzhen or Germany branch.
The customer shall bear the costs for the shipment back and must provide a tracking number to support@moyeah.cc once the parcel is shipped. The shipping fees will not be refunded in any case.
After receiving the defective item, Moyeah will either repair, replace or refund the defective product. If a unit is sent for repair or replacement, MOYEAH will bear the costs of the shipping back to the buyer.
If any items (a) are returned after the specified return period; (b) have been physically damaged, modified, or damaged by liquids; or not covered by warranty (c) are missing any parts, you will not receive any refund, replacement or repair.Customers are also solely responsible to any duties, import taxes and brokerage fees imputable to repaired merchandise (the taxation, if any, will be on replacement parts and labour and transportation).
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